Q: What custom items are available?
A: LUX offers 2pc and 3pc vested suits, skirt suits, shorts suits, dresses/dress-suits, custom dress shirts, polos, tees & sport coat or trouser separates as well as overcoats.
Q: How long is the Power Suit design appointment?
A: Approximately 45 -60 minutes. If you know what color of fabric you want, that is the bulk of the appointment, but there is no rush. I want you to love what you are designing.
Q: How long is production?
A: Your gorgeous custom items will be ready in approximately 3-4 weeks. If you are designing for a wedding, please allow 2-3 months prior for groom & party.
Q: What if the fit isn't perfect at my fitting?
A: It is very normal to have the fit be perfect at the first fitting, but also very normal in custom suiting for there to be a preference tweak. If adjustments are requested, it will be tailored to your preference within 2 weeks.
Q: How much is tailoring if needed?
A: The majority of LUX suits/shirts do not need any tailoring, but your tailoring on your first suit is covered and for those who do remote tailoring the covered amount is $50.
Q: Do you ship or drop off the suits?
A: For first time suits I like to be there for the fitting to ensure everything looks amazing & will update measurements in your account if any tailoring adjustments are being made. If you are remote & suit is shipped, it is easy to do a video fitting.
Q: Where is the Suit Design Consultation?
A: If you want to drive to me, I meet clients very close to the John Wayne Airport in Irvine/Newport Beach, California. If you want to save yourself driving time, I offer travel to your office in So Cal locations with a travel fee. I have also had great success doing photo & video design consultations nationwide guiding you with your friend or family member through your measurements.
Q: What if I cancel my appointment or forget to cancel within 24 hours?
A: When booking your initial appointment there is a $200 deposit that goes toward your custom purchase to help alleviate cancellations. I love what I do, & I give the respect of showing up when requested & ask that clientele give the same respect by being on time & keeping your appointment. If you need to cancel, please do so at least 3 days prior. Your deposit will be valid toward your order if new appointment is completed within two weeks of original appointment or deposit is forfeited. I will send a confirmation email 24 hours prior as your reminder. I look forward to building a fun design relationship with you!
Valerie ,
Suit Lady